Frequently Asked Questions
About Iconic IT Solutions
Tell me more about your company. Are you new to the IT industry?
We’re far from new! Led by our CEO Sujit Datta, who brings over 25 years of industry experience, Iconic IT Solutions LLP has established itself as a trusted IT partner in New Delhi and beyond. While our headquarters is in the tech hub of Nehru Place, our impact reaches businesses worldwide.
What makes you different from other IT companies?
Unlike one-size-fits-all providers, we dive deep into understanding your business before suggesting solutions. Think of us as your tech-savvy business partner rather than just another vendor. We combine our partnerships with global leaders like Dell EMC and Microsoft with our local expertise to deliver solutions that actually make sense for your business.
Do you work with companies of all sizes?
Absolutely! Whether you’re a startup finding your feet or a multinational managing complex operations, we’ve got you covered. Our solutions scale with your needs, and we pride ourselves on making enterprise-grade technology accessible to businesses of all sizes.
Who's behind Iconic IT Solutions LLP?
Our leadership team is headed by Sujit Datta, a veteran in IT infrastructure and consulting since 1997. He’s built a team of experts who share his passion for using technology to solve real business challenges.
Where are you located and do you offer remote services?
Our main office is in Nehru Place, New Delhi (810 Meghdoot Building), but don’t let geography limit you. We offer both on-site and remote services, supporting clients wherever they are.
IT Infrastructure Solutions
My business is growing fast - how can you help with our IT infrastructure?
We specialize in building scalable IT foundations that grow with you. From server virtualization to storage solutions, we design infrastructure that handles your current needs while being ready for tomorrow’s challenges. Think of it as building a house with room for expansion already planned.
What's this virtualization I keep hearing about, and do I need it?
Think of virtualization as making your IT resources more flexible and efficient. Instead of having one server doing one job, virtualization lets you run multiple workloads on the same hardware. It’s like turning a single-lane road into a multi-lane highway – more efficient and cost-effective.
How do you handle data backup and recovery?
We implement automated backup systems that run like a well-oiled machine. Your data is regularly backed up, encrypted, and stored securely. If anything goes wrong (and let’s face it, sometimes it does), we can get you back up and running quickly.
What about remote work capabilities?
We set up secure remote access solutions that let your team work effectively from anywhere. It’s like giving your employees a secure key to their office computer, no matter where they are.
How do you ensure our systems stay up and running?
Through proactive monitoring and maintenance, we catch and fix issues before they become problems. Think of us as your IT health monitoring system – constantly checking vital signs and responding to any irregularities.
Information Security Solutions
With all these cyber threats in the news, how can you protect my business?
We implement multi-layered security that’s like having a security guard, alarm system, and vault all working together. This includes firewalls, antivirus, encryption, and regular security assessments to keep your business safe from evolving threats.
What's your approach to cybersecurity?
We believe in defense in depth. That means multiple layers of security working together – from employee training to advanced threat detection. It’s like having multiple locks on your door, each serving a different purpose but all working together.
How do you handle security for remote workers?
We implement secure access solutions that protect your data whether your team is in the office or working from home. This includes VPNs, multi-factor authentication, and endpoint security – essentially creating a secure tunnel for remote work.
What about compliance requirements?
We stay up-to-date with industry regulations and build security solutions that keep you compliant. Whether it’s GDPR, HIPAA, or other standards, we’ve got you covered.
How often do you update security measures?
Security isn’t a one-and-done deal. We continuously monitor, update, and adapt our security solutions to address new threats. Think of it as having a security system that evolves as the threats do.
Partnership Questions
You mention partnerships with big names like Dell and Microsoft - what does this mean for me?
These partnerships mean you get the best of both worlds – access to enterprise-grade solutions from global leaders, implemented by a team that understands your local needs. We can often get better pricing and support through these partnerships too.
Can I choose which technology partners to work with?
Absolutely! We’re vendor-neutral and focus on what works best for your business. Our partnerships give us options, but your needs drive the decisions.
How do you stay updated with partner technologies
Our team regularly undergoes training and certification with our partners. When Microsoft or Cisco releases something new, we’re among the first to know and understand how it could benefit you.
Process and Engagement
How do we get started working together?
It begins with a conversation about your business needs and challenges. We’ll do a thorough assessment, present our recommendations, and create a roadmap that makes sense for your business and budget.
What's your typical project timeline?
Every project is unique, but we’re always clear about timelines upfront. Whether it’s a quick security update or a complete infrastructure overhaul, we’ll give you realistic timeframes and keep you updated throughout the process.
How do you handle ongoing support?
Our managed services team provides 24/7 monitoring and support. Think of us as your IT department – always on call and ready to help.
Technical Support
What happens if something goes wrong outside business hours?
Our support team is available 24/7 for critical issues. We provide emergency contact numbers and guaranteed response times based on your service level agreement.
How do I submit a support ticket?
You’ll have access to our ticketing system where you can submit and track issues. For urgent matters, you can always reach us by phone at +91 99713 31199.
What's your average response time for support issues?
We categorize issues by severity and have specific response time commitments for each level. Emergency issues are addressed immediately, while routine requests are typically handled within 24 hours.
Remember, these are just some of the common questions we receive. Don’t hesitate to reach out if you have specific questions about your business needs. You can contact us at contact@iconicitsolutions.com or call us at +91 99713 31199.
Partner with a Leader in Enterprise IT Excellence
Transform your business with industry-leading IT solutions backed by global technology partnerships
Your Strategic Advantages:
- Enterprise-Grade Solutions
- Global Technology Partnerships
- 24/7 Expert Support
- Industry-Leading Security
- Proven Track Record
- End-to-End IT Management
What happens next?
We Schedule a call at your convenience
We do a discovery and consulting meting
We prepare a proposal
